Legal
Privacy Policy
Last updated: November 6, 2026
This policy explains what information Swolv LLC (“Swolv”, “we”, “us”) collects through swolv.co, the client portal and email, and how we use and protect it.
What we collect
- Contact details you send us, such as your name, work email, phone number, company and role.
- Portal account details, such as your login email and account activity.
- Job documents sent by our clients or their vendors: quotes, proposals, service tickets, technician reports, photos, invoices, contracts and other supporting documents. These can include names and contact details of client and vendor staff.
- Work-order system data, when a client gives us read-only access to its system.
- Basic technical data our hosting providers record when you visit the site, such as IP address, browser type and pages requested.
The website uses no advertising or analytics trackers.
How we use it
- To review our clients’ quotes, jobs and invoices and deliver our services.
- To run the client portal, answer your questions and send service messages.
- To keep our services secure and meet legal obligations.
How our AI agents use your documents
Our AI agents read and compare the documents we receive in order to check each job. Each client’s AI agents learn only from that client’s own jobs. We do not share one client’s documents with another client, and we do not use them to train AI for anyone else without that client’s written permission. The AI model providers we use process data on our behalf under commercial terms, and are not permitted to use our clients’ data to train their models.
Who we share it with
- Service providers who help us run Swolv, such as cloud hosting, database, email delivery and AI model providers, only to provide services to us.
- Reviewers and licensed specialists we bring in on a job, under the same confidentiality.
- The client who requested a review. Documents a vendor sends us about a client’s job are shared with that client.
- Authorities, when the law requires it, or when an agency that hires us directs it on its own case.
We never sell your information, and we never take payments from vendors.
How long we keep it
We keep client documents for as long as the client’s account is active, or as the client’s agreement with us states, and then delete them unless the law requires us to keep them. Clients can ask us to delete their documents at any time.
Security
We protect information with reasonable administrative, technical and physical safeguards, including encryption in transit, access limited to people who need it, and read-only access to client work-order systems. No system is perfectly secure, and we will notify affected clients of a security incident as the law requires.
Your choices and rights
You can ask to see, correct or delete the personal information we hold about you by emailing hello@swolv.co. If we hold your information on behalf of a client, we will pass your request to that client. Depending on where you live, you may have additional rights under local law, and we will honor them as that law requires.
Children
Swolv is a business service and is not directed to children. We do not knowingly collect information from anyone under 16.
Changes to this policy
We will post any changes on this page and update the date above.
Contact
Swolv LLC · Scottsdale, Arizona · hello@swolv.co